Draft for company / legal review. Placeholder structure only. No refund policy existed on the previous website. Do not publish until the company has approved the wording.
Purchases on UrjaGrid
Products bought through the online store at https://www.urjagrid.in/ are sold under that store’s own terms, including its return, refund and cancellation rules. This corporate website does not take payments. [Confirm the store operator and link its policy pages here.]
Direct business orders
[Company to provide return, replacement and refund terms for orders placed directly with Positrix Power, including custom-made products.]
Warranty claims
[Company to describe how to make a warranty claim, and refer to the product warranty terms.]